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Our Newsletter


Shipping & Returns

Returns Policy

We want you to feel confident about shopping at Mantishockey.com. You can return any unwanted items within 14 days for a refund or replacement, as long as they are in an unused, saleable condition and in their original, undamaged packaging. Shipping charges for a return of this format will be the customer’s responsibility.

We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is returned in such a condition that the product needs to be reduced in price for resale. Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake.

If you would like further information on our returns policy please email our customer services at  mantishockey.com> with your query.

Returns Procedure

  1. Please email us at mantishockey.com> or call us at 360.450.0808 with the following information:
    • Customer Details (Name, Address, Phone, Email)
    • Item(s) Purchased
    • Date Purchased
    • Method of Purchase
    • Issue/Problem
  2. Re-box the item in original packaging; address it, and send to:
    • Returns Dept. - Mantis Hockey
      1050 B Street, BLDG A Ste #2
      Blaine, WA 98230

IMPORTANT: Please include a copy of the email or fax with the above-mentioned information present. Without this our shipping department will not be able to track the return and your return will be voided.

When your return is reviewed, a customer service representative will contact you with more information.

Product Guarantee

Mantis Hockey Ltd products are guaranteed in accordance with manufacturer’s warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. If an item is replaced, it will be replaced with the same product and returned to you freight pre-paid.

All field hockey sticks sold by Mantis Hockey Ltd., are under warranty for 6 months from the date of purchase. The warranty will replace any field hockey stick deemed defective (broken), under normal playing conditions. Sticks deemed to be defective will be replaced with, where possible, the same product. If the exact product is not available, a product of the same value will be provided.  Customers will be responsible for the cost to return the goods for review if photos do not clearly show a warranty claim justfication.

Please Note

  1. Only damage that reduces the playability of a stick warrants replacement.
  2. Paint nicks and scratches will happen under normal playing conditions, on both composite and wood sticks, and are not guaranteed under warranty, due to the harsh nature of the sport.
  3. Cosmetic issues, such as faded graphics and stickers, are not covered under warranty.
  4. Any intentional modifications made to the stick, or deliberate abuse of the stick, will void any warranty.
  5. Small pieces that may chip or rattle within the core of composite sticks, while annoying, DO NOT impact the playability of the stick itself. This is not a warranty replacement situation, but a small piece of excess composite material that has broken free within the core. Simply popping-off the cap on the end of the stick, and shaking the material out, will remove the rattle (if it annoys you that much).
  6. Manufacturer reserves the right to determine normal “wear and tear” with regards to warranty issues.
  7. Mantis Hockey Ltd reserves the right to direct any and all customers, with original receipts, to the manufacturer at any time for claims.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.